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FREQUENTLY ASKED QUESTIONS

Can I make changes to my order before it ships?

Unfortunately, we can't make changes or cancel an order after it's been submitteed.

An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to sales@spilliondesignstudio.com with your order number and we'll handle that for you.

Will I be charged right away when I place an order?

Yes, your card will be charged right away. We don't store payment information for security purposes.

How long will it take for my order to arrive?

Currently, orders can take 1-4 business days to process before shipping.

How do I track my order?

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

When in doubt, you can always log into your account and click on the order in question to see its status.

*Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

CONTACT US FOR ANY QUESTIONS

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